TODO: https://sre.google/workbook/eliminating-toil/
50% Cap
”Ops” work like tickets, on-call should be capped to below 50% of each SRE’s time. This ensures a focus on the engineering aspect of SRE.
On the other hand, toil doesn’t make everyone unhappy all the time, especially in small amounts. Toil isn’t always and invariably bad, and some amount of toil is unavoidable in the SRE role. That’s why we aim for a cap instead of total elimination of toil.